By Phil Spirito, Monroe Library Managing Librarian
Stop by the Monroe Library branch of the Sno-Isle Library System any day of the week and you will often see a staff person working in a one-on one session with a customer. Although everyone in the library is strongly encouraged to approach staff and ask for help, these customers have scheduled an appointment to meet with a staff person to get individual help on a wide range of topics.
Do you need help downloading an e-book? Are you starting a difficult research project? Do you want individual coaching on basic computer skills? Are you stumped by your new smart phone? Do you need someone to review your resume? If you need help, you can make an appointment with a staff person to get help on almost any topic at the time that works best for you.
The day of your appointment, a library staff person will sit down with you for a free 30 to 60 minute session of personalized help. Sno-Isle staff are eager to meet face-to-face with customers to help them with almost any problem or topic.
Sno-Isle library staff are proud to provide world class customer service and support. We pride ourselves on our excellent level of technical knowledge on any topic or device. It is getting harder and harder in our fast-paced world to receive the help we need for all the changing technology that is assaulting us every day. Library staff are patient and sensitive to the struggles that we all face in this modern age. We at Sno-Isle believe that providing excellent customer service is our number one objective.
The Book-a-Librarian sessions are tailored to meet the specific needs of the individual. A library staff member will give undivided attention to customers who want in-depth assistance on topics such as starting an email account; browsing the library's catalog; downloading e-books and audiobooks; using electronic databases through the Sno-Isle website or computer basics.
Other, non-technical topics are also available for Book-a-Librarian sessions, including personalized help with a research project, helping you discover new books and authors that match your taste or interests, resume review and internet job search tutorials.
Sno-Isle librarians are trained information professionals. If a staff member with expertise in a customer's area of interest is not available at their preferred community library, Sno-Isle Libraries will find a staff member in another Sno-Isle community to help you. If the topic you need help with is outside of Sno-Isle's area of expertise we will provide you with a referral for a resource where you can get the help you need.
So next time you need help, instead of calling that phone support line, waiting on hold or visiting some genius at a store, contact your local Sno-Isle library to Book-a-Librarian and make an appointment to spend time learning with a library staff person.
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