The Washington State Department of Transportation will end the grace period for the suspension of late fees, civil penalties and registration holds for unpaid tolls on March 1, 2023.
Following the launch of the new Good To Go! system in July 2021, WSDOT paused charging late fees and civil penalties, and requesting registration holds.
Most tolls that will be subject to late fees have remained unpaid after the initial bill was sent – which could have been more than a year ago. Most customers, roughly 90 percent, pay their tolls on time.
Pay By Mail customers with unpaid tolls encouraged to act now to avoid late fees
When late fees and civil penalties return in March 2023, people who have an unpaid toll bill will receive a second bill with a $5 reprocessing fee. If the second bill remains unpaid, a $40 civil penalty will be assessed for each unpaid toll. If the civil penalty is not resolved, WSDOT will request a hold on the vehicle’s registration with the Department of Licensing. At any point in this process, customers can contact Good To Go! to lower their bill if they pay the outstanding tolls.
Customers with unpaid toll bills can take these steps to resolve their unpaid tolls:
The easiest way to make a payment is online at MyGoodToGo.com, where customers can pay their bill in full or choose to open an account at no cost and save $1.75 on each unpaid toll.
People who cannot locate their bill should call Good To Go! customer service at 1-866-936-8246. A representative can help locate any unpaid tolls if the customer provides the name and address listed on the vehicle’s registration with DOL, and the vehicle’s license plate number.
Drivers who believe they received a toll bill in error can file a dispute online at MyGoodToGo.com.
If a customer receives a civil penalty, they can call customer service to request a one-time waiver of fees and penalties. Customers who had fees and penalties waived before June 2021, have another opportunity under the new system to receive a one-time waiver.
In advance of March 1, 2023, toll bills and customer communications from Good To Go! will alert customers that fees are resuming and how to lower their bills.